Parent FAQs


Linking pupils to your account


I am being asked for an online link code; what is this?

A link code is a series of letters and numbers that uniquely identifies a child. The code can be used once to link a child to an online account - it cannot be re-used.

A link code can be found on the access letter given to you by your child's school.

I don't have an access letter; how do I get one?

Please contact your child's school and they can provide one for you. The letter will also include instructions on how to create an account.

I have two children at the same school; can I pay for both of them using one account?

Yes! You can have both children linked to your account by following these steps:

I have children at two different schools; can I pay for both of them using one account?

If both schools use the Tucasi Online Payments system, then yes! You can do this using the two link codes given to you by each separate school (see FAQ point above).

My partner has created an account linked to our child. I tried to create an account with the same link code they used, but it didn't work.

For security, the link code on the letter cannot be used more than once. Please contact your child's school and ask them for a new letter and link code.

I used the wrong email address to sign up. Can I change it?

Paying online


Can I use vouchers to pay online?

The online payment system will only allow you to pay by credit card or debit card. If you wish to pay by voucher, you will need to pay in-school.

The system won't accept my American Express card.

Most schools do not accept payment using an American Express card.

If you need any more information, please contact your child's school. Unfortunately, due to data protection issues, Tucasi are unable to assist with most individual pupil enquiries.